Shipping policy

1. Order Processing

Orders are typically processed within 1–7 business days unless otherwise stated on the product page.

Processing times may be longer during:

  • Product drops
  • Holidays
  • High-volume periods
  • Pre-orders
  • Limited releases
  • Unexpected operational delays

Processing time refers to the time required to prepare your order before shipment and does not include carrier transit time.

We reserve the right to delay or cancel orders due to:

  • Suspected fraud
  • Inventory issues
  • Incorrect customer information
  • Payment verification requirements
  • Circumstances outside our control

2. Shipping Time Estimates

Shipping times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Carrier operations
  • Weather
  • Customs processing
  • Demand volume
  • Destination location
  • Holidays
  • Supply chain disruptions

Break Normal is not responsible for shipping delays caused by carriers or events outside our reasonable control.

3. Pre-Orders & Made-to-Order Items

Pre-order, made-to-order, and limited-release items may require additional production time before shipment.

Estimated shipping dates are projections only and may change without notice.

By purchasing pre-order items, you acknowledge that:

  • Delays may occur
  • Production timelines are not guaranteed
  • Shipping estimates are subject to change
  • Delays do not create liability for Break Normal

Orders containing pre-order items may not ship until all items are ready unless otherwise stated.

4. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Break Normal is not responsible for:

  • Incorrect addresses
  • Failed delivery attempts
  • Packages sent to incorrectly entered addresses
  • Orders delayed due to customer information errors

If an order is returned due to an incorrect address, additional shipping fees may apply before reshipment.

We are not obligated to replace or refund orders shipped to the address provided at checkout.

5. Lost, Stolen, or Delayed Packages

Once an order is transferred to the shipping carrier, responsibility for delivery shifts to the carrier.

Break Normal is not responsible for:

  • Lost packages
  • Stolen packages
  • Delivery delays
  • Carrier errors
  • Damaged packages caused during transit

Customers are responsible for:

  • Monitoring tracking updates
  • Contacting the carrier regarding delivery issues
  • Filing claims with the carrier when applicable

If tracking information shows a package as delivered, Break Normal is not responsible for replacement or reimbursement.

6. International Shipping

International customers are responsible for:

  • Customs fees
  • Import taxes
  • Duties
  • VAT charges
  • Additional country-specific fees

Break Normal is not responsible for customs delays, import restrictions, or additional charges imposed by local authorities.

If a package is refused or abandoned by the customer, original shipping charges may not be refunded.

7. Shipping Carrier Issues

Carrier services are operated independently from Break Normal.

We are not liable for:

  • Carrier delays
  • Tracking inaccuracies
  • Failed delivery scans
  • Transit interruptions
  • Operational failures by shipping providers

Carrier delivery estimates are not guaranteed delivery dates.

8. Split Shipments

We reserve the right to ship orders in multiple packages or separate shipments without notice.

Customers will not be charged additional shipping fees for split shipments initiated by Break Normal.

9. Undeliverable or Returned Packages

Packages returned due to:

  • Incorrect addresses
  • Delivery refusal
  • Failure to claim
  • Repeated failed delivery attempts

may require additional shipping fees before reshipment.

If a customer requests cancellation after shipment has already occurred, original shipping costs may not be refundable.

10. Risk of Loss

Risk of loss and title for products transfer to the customer once the package is transferred to the shipping carrier.

Break Normal is not liable for events occurring after carrier acceptance.

11. Shipping Policy Updates

Break Normal reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

12. Contact

For shipping-related questions:

Break Normal
Email: breaknrml@gmail.com